Joana

Joana is the Claes Family's Head Maid.

Appearance
Joana has shoulder length brown hair and maroon colored eyes. Her face is described as stern, with a voice that always made her sound angry. She is usually seen wearing a simple maid outfit with a red tie.

Personality
Joana is a sweet girl under her tough exterior. She is a hardworking and gentle person who secretly loves cute things such as frilly dresses, cute dolls, romantic fairy tales and sweets. Despite not liking her intimidating voice and appearance, she would often use it whenever it is necessary to prevent being belittled.

Background
Joana is the eldest daughter of a well-off merchant family. She was lonely during her school days due to her appearance and found it hard to find friends or lovers. Despite being the eldest, the second daughter and her husband who was taken into the family was the one who inherited the family business, and her youngest sister married into a different merchant family. As she was unable to gain any marriage proposals, due to her stern appearance, she had decided to work in the Claes Family when she was sixteen.

Being afraid to be treated lightly by her colleagues in the Claes Duchy due to her age, she used her stoic voice and relentless attitude to slightly intimidate the other maids so that they won't bother her. She puts all her energy into her work in order to temporarily forget about worrying that she will always be alone. Her intimidating aura has caused her colleagues to assume that she didn't want to be approached or hated nice things such as sweets. Because of this, she would often enjoy those things in secret, like making sweets for herself and eating them in the garden.

Seeing her fellow maids leave the Claes Duchy one by one in order to get married and start another family made her feel very envious, as someone who assumed that she will never find herself a lover. As someone who loved fairy tales, she would often dream of being guided into love by a fairy.

Katarina Claes
During Joana's daydreaming about meeting a fairy, she instead encounters a messy Katarina who had found her eating homemade sweets in the garden. Joana offered them to her instinctively, and was quite nervous as her baking was very amateur and might not be to Katarina's liking, but the duke's daughter excitedly ate her sweets and took a liking to them. Ever since then, Katarina would often look for Joana to ask for some homemade sweets. Joana felt very comfortable around Katarina, as she didn't need to put a tough persona around her, and because she approaches her without fear or nervousness unlike her other colleagues, making her life as a maid much more enjoyable. Once Katarina had to go to the Magic Academy, she felt very lonely and sad that she couldn't accompany her because of her job as the head maid.

Joana looks back at their encounter and realizes that a fairy truly did come to her in order to guide her to happiness, in the form of a young Katarina who had visited her in the gardens all those years ago.

Anne Sherry
Joana and Anne are colleagues in the Claes Family. They are both maids, with Joana being Anne's superior as the head maid in the manor. She is slightly jealous of Anne's position as Katarina's personal maid, and wished that she too can come with them to the Magic Academy

Gardener Boy
One day, while Joana was eating sweets by herself in the garden after Katarina had left for the Academy, a young gardener boy who has been popular among the maids had found her and approached her. She herself has never interacted with him before, despite his popularity, which made her confused why he had approached her with a blushing face. Unbeknownst to Joana, Katarina had been sharing the homemade sweets that she had been making for her to one of the young gardeners in the Claes Manor. He had taken a liking to Joana's sweets after Katarina shared some to him, and reached out to her to ask for some in the same way Katarina does. They enjoyed the homemade sweets together in the gardens, and Joana felt overjoyed as he ate them with the brightest of smiles. The two had been close ever since.

Eventually, the two will get married and have a family of their own.

Baking
Joana bakes homemade sweets, and though the sweets were the work of an amateur, Katarina enjoyed them much more than ones that are bought from nearby towns.

Trivia

 * Though Joana had no name in the original web novel and the light novel, she was given a name and a speaking role in Season 1 Episode 6.